BEHAVIOURAL SCIENCE
We use an individual approach, that is based on a customer’s segmentation. We consider that everyone has their own motivation factors, such having fun, learning or collecting reward points. Firstly, our objective is to challenge people to achieve their objectives by following these specific motivation factors. Secondly, the efficiency indicators value the efforts of individual clients. Finally, this green nudge approach motivates energy consumers in his energy efficiency efforts and strengthens its loyalty to his energy supplier. This is based on win-win benefits, proposed to both energy consumer and energy utility. Our architecture can determine important socio-economic factors, that are important for consumption profiles definition and individual motivation approach.
The positive reinforcement tool that we have developed – EcoTroks™, is not just a customer engagement tool in the basic way, but it turns the energy consumer into the prosumer. It means that EcoTroks™ remunerates clients for their energy efficient actions, that lead to the improvement of a demand side management. This can be used for important industrial clients, public institutions or individual customers.
EcoTroks is a behavioural energy efficiency application for energy utilities to strengthen their client's loyalty, enhance their customer relationship management and optimize energy consumption patterns. EcoTroks™ program represents an online guide for energy consumers. It successfully engages customers by proposing its value-added functionalities based on behavioural theories, which improves Smart Grids stability and performance. EcoTroks™ motivate people to reduce energy consumption and shift consumption to non-peak hours by proposing them challenges, consumption visualization and contact with their Eco communities. The program proposes an advantageous approach for every innovative utility.
An energy efficiency module is developed to provide insight into customers’ household consumption to encourage energy efficient behaviour, in turn resulting in reduced consumption. The application proposes value-added services as a client-oriented complement to monitoring and analysis elements of energy efficiency. It encourages consumers to contribute to utility’s energy grid performance. The solution is used in a variety of households, schools and other building types.
ENERGY MANAGEMENT
This PowerVAS platform is extended by GridPocket and third-party applications for data analysis, open data services, electric vehicle charging, renewable energy production and demand response control.
The key functionality of the demand response energy management solution is based on the real-time optimisation of the local energy production, consumption and storage. The optimisation can be adjusted to maximise economic profit or to minimise CO2 emissions according to user requirements. The solution is and can adapt to fluctuations in the energy demand or production, subject to dynamic price tariffs and changing weather conditions.